Customer Service:
Phone: (775) 834-4444
Toll Free: (800) 962-0399
Email: nevadateam@sierrapacific.com
Outages/Emergencies
(775) 834-4100
Payment Mailing Address
Sierra Pacific Power
P.O. Box 30065
Reno, NV 89520
Switchboard: (775) 834-3600
Business Office: (800) 962-0399
Fax: (775) 834-4202
Master Summary Billing
P O Box 10100
Reno, NV 89520
TDD-Hearing Impaired
(800) 552-6258
(775) 834-3411
Sierra Pacific Media Contacts
For answers to questions about Sierra Pacific Power or Sierra Pacific Resources, please email Media Relations. Our office hours are from 7:30 a.m. to 5 p.m., Monday through Friday.
Sierra Pacific Power Physical Address
6100 Neil Road
Reno, NV 89511
Investor Relations Office
(800) 662-7575 (Toll Free)
Email: sharerelations@sppc.com
Economic Development
Brad Woodring
Manager of Economic Development
Phone: (775) 834-5742
Fax: (775) 834-3384
Email: bwoodring@sppc.com
Retail Tariffs and Rate Schedules
For copies of or questions about Sierra Pacific Power's retail tariffs and rate schedules contact:
Trevor Dillard
(775) 834-5823
E-mail: tdillard@SPPC.com
Website Development
E-mail: webteam@sppc.com
Ethics and Compliance
Ask questions or report an ethical concern anonymously without fear of reprisal, harassment, or retaliation.
Integrity Line: 1-888-256-5819 or email at ethics-compliance@sierrapacific.com
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Payment Locations
Sierra Pacific Power's Shop & Pay locations let you pay your Sierra Pacific Power Bill at grocery stores, pharmacies and other convenient places in your neighborhood. With Shop & Pay, it's easy to take care of two errands with one quick stop.
Main Office: Reno/Sparks
NOTE: Effective 10/31/2008 this location will be closing
6100 Neil Rd. Reno, NV 89511
Monday - Friday, 7:30 a.m. - 5:30 p.m.
Battle Mountain
To report an outage or for customer service call (800) 962-4168
Carson City
875 E. Long St.
Carson City, NV 89706
Monday - Friday, 9 a.m.-5 p.m.
(775) 834-2900 Main Number
(800) 962-4167 Toll Free
(775) 834-2900 Emergencies
Elko
542 Commercial
Elko, NV 89801
Monday to Friday, 9 a.m. to 5 p.m.
(775) 738-3188 Main Office
(800) 962-4166 Toll Free
(775) 738-3188 Emergencies
Fallon
To report an outage or for customer service call (800) 962-0408.
Hawthorne
To report an outage or for customer service call (800) 962-0402
Lake Tahoe, (North & South)
P.O. Box 107/7001 National Ave.
Tahoe Vista, CA 96148
Monday to Friday, 9 a.m. to 5 p.m.
To report an outage or for customer service call (800) 782-2506.
Lovelock
To report an outage or for customer service call (800) 322-8652.
Minden-Gardnerville
To report an outage or for customer service call (800) 962-4167.
Portola-Loyalton
To report an outage or for customer service call (800) 782-2506.
Tonopah
To report an outage or for customer service call (800) 962-0396.
Winnemucca
To report an outage or for customer service call (800) 962-4182.
Yerington
713 W. Bridge St
Yerington NV 89447
Monday to Friday, 9 a.m. to 5 p.m.
To report an outage or for customer service call (800) 962-4169.
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