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California
S.A.F.E. C.A.R.E.
L.I.E.E. H.E.A.P. Medical
Baseline Allowance
Nevada
S.A.F.E.
Nevada
Energy Connection
Third Party Protection
Unfortunately, it is sometimes necessary to terminate service to customers for non–payment of past due bills. These customers are always sent written notification well before the date service is to be cut off.
When you are on the Third Party Protection Plan, and you receive a termination of service notice — we mail a copy of the notice to the third party you designate. This third party can be anyone you know — a relative, friend, clergyman, social agency, civic organization — any person you choose.
California
Special Assistance Fund for Energy (SAFE)
HELP your neighbors in need ... by donating to SAFE the Special Assistance Fund for Energy. SAFE distributes your gift through social service agencies to help needy families and individuals pay their energy bills. Donations are matched up to $100,000. Last year, Sierra Pacific customers and employees gave just a few dollars each to help hundreds of needy people. You can help by pledging a dollar amount to be automatically added to your monthly Sierra Pacific payment, or by adding your gift to one month's payment only. For more information call: 775-834-4003.
Sierra Pacific’s Special Assistance Fund for Energy is a low-income, energy assistance program administered on a volunteer basis by community service agencies throughout Sierra Pacific’s service area. Administering agencies based on a number of criteria screens applicants for SAFE assistance. In the California service area contact the location nearest you:
Alpine County: (530) 573-3490
El Dorado County: (530) 573-3490
Mono County: (775) 834-6126
Nevada County: (775) 298-0010
Placer County: (775) 298-0010
Sierra & Plumas County: (530) 993-4770
California Alternative Rates for Energy (CARE)
Low-income California residents may qualify for a discount on their monthly electric bill through CARE. For more information call toll-free (866) 675-6627.
Low-Income Energy Efficiency Programs (LIEE)
LIEE provides free attic insulation, weather-stripping, pipe insulation, water heater blankets and more. Call Project Go at (800) 655-7705.
Home Energy Assistance Program (HEAP aka LIHEAP)
The Home Energy Assistance Program (HEAP) provides an annual energy bill payment on behalf of the eligible applicant. The amount of this payment is calculated based on the household size, household income and the amount of the energy bill in relation to the household size and income. Contact the Department of Community Services and Development at (866) 675-6623 for more information.
This program provides an increase in the baseline allowance, the amount of energy that is charged at the lowest possible rate. If someone in a household has multiple sclerosis, a life-threatening illness, is a paraplegic, quadriplegic, or requires regular use of life-support equipment, they may qualify for this additional allowance of electricity at the lower rate. Both the customer and their doctor must complete a Medical Baseline Application. To learn more, contact your local Sierra Pacific office in North Lake Tahoe, (800) 782-2506 or for all other California locations, (800) 782-2506.
Nevada
The State of Nevada administers both direct energy assistance and weatherization assistance to help low-income households with their energy costs. These programs are funded by both federal dollars and money collected from all utility customers on behalf of the State through the Universal Energy Charge (UEC).
Energy Assistance Program (EAP)
The program, administered by the Welfare Division, begins July 1 and applications are accepted through June 30, or until funds are exhausted, whichever comes first. Eligible households are awarded assistance once each program year. The assistance is based on the household’s gross income and annual energy use. However, it is not intended to meet 100% of a household’s expenses. If you would like an application, you may print one from the Nevada Energy Connection website or contact one the various intake sites also listed on the website. You may also request an application through the Carson City EAP office at (775) 684-0731 or you may call toll-free at (866) 846-2009.
This program, administered by the Housing Division of the Nevada Department of Business and Industry (NHD), helps low-income persons to reduce their energy costs by installing various energy conservation measures. Anyone interested in receiving weatherization services may apply at one of the locations listed below. For more information call NHD at (775) 687-2037 or toll-free at (800) 227-4960 ext. 232.
Washoe County
Community Services Agency
1090 East 8th Street
Reno, NV 89510
(775) 786-6023
Fax: (775) 786-5743
www.csareno.orgIn all other Nevada counties except Washoe and Clark
Rural Nevada Development Corporation
1320 East Altman Street
Ely, NV 89301
(775) 289-8519
Fax: (775) 289-8214
Toll-free (866) 404-5204For Lyon, Carson, Douglas and Storey Counties
Nevada Rural Housing Authority
3695 Desatoya Drive
Carson City, NV 89701
(775) 887-1795
Fax: (775) 887-179
All of Clark County except the City of Henderson:
HELP of Southern Nevada
1640 East Flamingo Road, #100
Las Vegas, NV 89119
(702) 369-4357
Fax: (702) 369-0247
www.helpsonv.orgCity of Henderson
Neighborhood Services
240 Water Street
Henderson, NV 89015
(702) 267-2014
Fax: (702) 267-2001
www.cityofhenderson.com/neighborhoodsvcs/index.htmlAdditional weatherization information is available on the Nevada Housing Division’s website at http://nvhousing.state.nv.us
Special Assistance Fund for Energy (SAFE)
HELP your neighbors in need ... by donating to SAFE the Special Assistance Fund for Energy. SAFE distributes your gift through social service agencies to help needy families and individuals pay their energy bills. Donations are matched up to $100,000. Last year, Sierra Pacific customers and employees gave just a few dollars each to help hundreds of needy people. You can help by pledging a dollar amount to be automatically added to your monthly Sierra Pacific payment, or by adding your gift to one month's payment only. For more information call: 775-834-4003.
Sierra Pacific’s Special Assistance Fund for Energy is a low-income, energy assistance program administered on a volunteer basis by community service agencies throughout Sierra Pacific’s service area. Administering agencies based on a number of criteria screens applicants for SAFE assistance. In the Nevada service area contact the location nearest you:
Carson City: (775) 882-8448
Churchill County: (775)-428-2600.
Douglas County: (775) 782-9825
Elko County: (775) 738-4375 #22
Esmeralda County: (775) 485-6309
Eureka County: (775) 468-0466
Humboldt County: (775) 623-6342
Lander County: (775) 635-2503
Lyon County: (775) 577-5009
Mineral County: (775) 945-2471
Nye County: (775) 482-8125
Pershing County: (775) 273-2208
Storey County: (775) 847-0968
Washoe County: Call (775) 834-4444 and one of our representatives will assess your eligibility and refer you to the Family Resource Center nearest you.
